Returns & exchanges policy
What is your return policy?
Skin care products:
Returns are accepted within 15 days of the order fulfillment date. Item must not be excessively used, and if half or more of the product has been used, the item is not eligible for return. Product must be returned in original product packaging.
Please email firstname.lastname@example.org to begin the return process.
Please note that it is the responsibility of the customer to pay for return shipping fees and applicable parcel insurance if needed.
Once the item has been received by Lift Clinic, a refund will be issued to the original payment method used. Please allow up to 10 business days for the return to be reflected on your statement.
All treatments and services pre-purchased online will be honoured within 90 days of purchase, otherwise they will expire. Treatments and services are non-refundable, but the value amoount can be exchanged or applied to one of the following: another treatment or a collection of skin care products.
Do you offer price adjustments?
We will not be able to extend the discount if your order is confirmed outside of the stated promotion window. Be sure to subscribe to the newsletter to ensure you never miss a special offer as some of them are available for only a limited time.
The product I used is causing a skin reaction. What do I do?
Please discontinue use of the product immediately and email email@example.com with a description and images of the reaction. Please also list other skincare you were using in combination with the product when the reaction occurred. Sometimes self-prescribed skincare can result in layering products that don’t work well together, while other times it can simply be a skin allergy. You will work with a professional skin care specialist to determine the cause of the reaction and a return or exchange will be arranged if needed.