Returns & exchanges policy
What is your return policy?
Skincare products:
All sales of skincare products are final. We do not offer refunds, exchanges, or returns for these items.
Treatments:
All treatments and services pre-purchased online will be honoured within 90 days of purchase, otherwise they will expire. Treatments and services are non-refundable, but the value amoount can be exchanged or applied to one of the following: another treatment or a collection of skin care products.
Do you offer price adjustments?
We will not be able to extend the discount if your order is confirmed outside of the stated promotion window. Be sure to subscribe to the newsletter to ensure you never miss a special offer as some of them are available for only a limited time.
The product I used is causing a skin reaction. What do I do?
Please discontinue use of the product immediately and email info@liftclinictoronto.com with a description and images of the reaction. Please also list other skincare you were using in combination with the product when the reaction occurred. Sometimes self-prescribed skincare can result in layering products that don’t work well together, while other times it can simply be a skin allergy. You will work with a professional skin care specialist to determine the cause of the reaction and a return or exchange will be arranged if needed.